Privacy Policy
Last updated: 13 May 2025

1. Introduction
   Preferred PV Partners (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal data when you visit or interact with our websites, contact us, request a proposal or otherwise engage our services. We comply with the UK GDPR and the Data Protection Act 2018.
2. Data Controller
   Preferred PV Partners Ltd is the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, please contact privacy@preferredpvpartners.com.
3. Personal Data We Collect
   We collect information you supply directly, for example when you:

• Enquire about our solar, battery or EV charging solutions
• Submit your details via our contact or proposal forms
• Sign up for newsletters or download resources

That information may include: name, job title, company name, email address, telephone number, postal address, IP address, and any documents or files you upload (e.g. EPC certificates or energy bills).

4. How We Use Your Data
   We use your personal data to:

• Respond to enquiries and send proposals
• Deliver our products and services
• Manage client relationships and provide support
• Send you marketing communications (where you have consented)
• Improve our website, content and offerings

We will never sell your data to third parties.

5. Legal Basis for Processing
   We rely on the following lawful grounds under UK GDPR:

• Contract performance: to fulfil your requests and manage our services
• Consent: for marketing communications and newsletter signup
• Legitimate interests: to maintain and improve our website, prevent fraud, and exercise our rights under commercial contracts

6. Sharing and Disclosure
   We may share your data with:

• Our group companies and certified installation partners (Sustain Commercial Solar, Electron Green, 3S Northampton) to deliver services
• Third-party service providers (e.g. CRM, email marketing, analytics) under strict confidentiality agreements
• Legal or regulatory authorities if required by law

We do not transfer your personal data outside the UK or European Economic Area.

7. Data Retention
   We retain your personal data only as long as necessary to fulfil the purposes set out above, comply with legal obligations (e.g. accounting, tax) or resolve disputes. Typically:

• Enquiry and contact data: up to 2 years after last interaction
• Marketing consents: until you withdraw consent
• Contractual records: up to 7 years after contract end

8. Your Rights
   Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify any inaccuracies
• Erase your data (where we have no overriding legitimate interest)
• Restrict or object to certain processing
• Data portability (where processing is by automated means)
• Withdraw consent at any time (for marketing)

To exercise any of these rights, please contact privacy@preferredpvpartners.com. We will respond within one month.

9. Cookies and Analytics
   Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand and improve site performance via anonymised analytics
• Deliver targeted marketing (with your consent)

You can manage cookie preferences via your browser settings or our cookie banner.

10. Security
    We implement appropriate technical and organizational measures to safeguard your personal data against unauthorised access, loss or destruction, including encryption, access controls and staff training.
11. Changes to This Policy
    We may update this policy to reflect changes in our practices or legal requirements. We will publish the revised version on our website with an updated date.
12. Contact Us
    If you have any questions or concerns about this policy or our data practices, please email privacy@preferredpvpartners.com